Dell Hell Redux: Consumers Fight Back

One of the most popular posts I’ve made on this blog in terms of readership has been Why Dell Sucks and Blows! Don’t Buy A Dell! (aka Dell Hell). Although it’s only got 23 comments, I’ve received tons of e-mails — probably close to 1,000 from all over the world. Amazingly, they’ve all shared experiences as bad as, or worse than, mine.

I met a few really decent people including an IT professional from Singapore with whom I still occasionally email. All as a result of this post. By reading my IP reports, I can see people from Dell have read my original post. Naturally none of them are polite enough to actually give a reply to my original inquiry — well over two years now. But one wouldn’t expect Dell to behave in a professional manner, so I ought not be surprised.

A little over a week ago, I received an e-mail from France with this request: “Here’s a thought: would you consider posting a ‘research help wanted’ on your blog? The substance would be essentially what I wrote to you (there is a potential class action suit, but we need invoices to document which subsidiary sold what and when), and you could post my e-mail for folks to contact, so you wouldn’t be bothered.”

[Please note that on the morning of 30 August this post was partially redacted from this point at the request of the parties involved. No hard feelings, but for technical reasons they thought it best I pulled the information they asked me to share. The offer still stands, but you’d have to send it to me for forward for the time being.]

You may contact me with your information, and I will forward it along. What they need is a copy of invoices and/or packing slips. You may, at this stage, remove your personal details if you’d like but leave your city, state, and zip code. (Please remove any credit card information that may appear). You may send PDF files or contact him for other methods that may work.

I’d love to tell you how I participated and sent in all of our documentation, but sadly as the machines have been fully depreciated and the warranty’s expired, we don’t have the receipts any longer. I’m continuing the search, but I at least want to help them with this project because I support anyone who is building a case against Dell.

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